Discover the magical world of Eldarya!

Get to know the inhabitants and Companions of Eldarya. Experience your own adventure and romance in this magical world, where the story and your relationships depend on the choices you make.

Help

Another player is being rude to me through private message. What should I do?
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First, don’t answer them. You may be sanctioned if your comments don’t follow the site rules.

Report the message directly to a moderator by clicking on the ‘Report’ button in the message box.




A pop-up window will appear so you can confirm reporting the message or cancel in case of an error.



To avoid the abuse of this new tool, here is a (non-definitive) list of messages that should be reported:

- If another player asks for your log-in or private information.

- Insults.

- Pornographic content (pics, links, texts, messages, etc.).

- Chain messages or Spam.

- Any content you deem to be inappropriate.



Think to blacklist the player in question so they cannot contact you again.






Any abuse of this tool will not go without punishment. THINK BEFORE YOU CLICK!



Remember, if you speak back to the player inappropriately, you run the risk of being sanctioned as well.




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Someone asked for my login information, what should I do?
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Never communicate your information with anyone, especially another player.

Your game email, ID and password are for your eyes only.




/!\ Blacklist anyone who sends you a message requesting your login information and don’t talk to them any more. /!\



Report the message immediately so a member of the moderation team can sanction the concerned player.



IT IS FORBIDDEN TO ASK ANOTHER PLAYER FOR THEIR LOGIN INFORMATION. ANY PLAYER WHO TRIES TO GAIN ACCESS TO ANOTHER PLAYER’S ACCOUNT WILL BE SANCTIONED.




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My Account has been pirated! What should I do?
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You are experiencing one of the following:

- Account theft

- Forgotten password / account email

- Not receiving the email recuperation/reset email




***



Never share your password or login information with anyone, not even an admin/moderator!



(Think to check your spam box for the password email.)




***



If you are experiencing one of the previously mentioned situations, complete the form below:

* Username of the lost/stolen account

*
Email address associated to the account


(Or if you don’t remember the exact email, provide the domaine name : hotmail, gmail, yahoo, etc...)




* An email not associated to this or any other account *** on Eldarya. (avoid domain names such as yahoo that have been known to block the password emails, and thus, prevent them from arriving to you.)



* A maximum amount of information about the account that isn’t visible publicly on the game.



(Details about received illustrations, names/colors of the clothes or items in your inventory, etc...)



Any request for help with a lost account that doesn’t include all of the requested information will not be treated. Without this information, we cannot help you with the account.




***



/!\ If your account was reset, know that we cannot CANNOT undo this action!



We are
not responsible for any action taken on your account due to an account theft and cannot compensate you for such actions. /!\




***



If an address is already used, we will search for multiple accounts and  block any suspicious accounts and suspend the account recuperation process for the main account for an undetermined time.



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Request for additional information.

Send

I forgot my password! What should I do?
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If you forgot your password, please follow the following procedure:



Forgotten Password



Completing this form will reset your password and send an email to the email address associated with your game account, including your new/temporary password.




/!\ This email may take up to 48 hours to arrive. Also think to check your spam box. /!\



If after 48 hours, you have not received the email, please contact the support team using the form below.



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Request for additional information.

Send

[GAME] I’m encountering issues while playing the game on my mobile device’s browser! What should I do?
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As of now, Eldarya is a game developed for the web, therefore on a computer.

The game is not optimized for mobile devices. If you are playing through the browser of your mobile device, you may experience certain issues:

- Mini-games inaccessible

- Impossible to hatch a Companion

- …, etc.




We suggest that you play the game on your computer’s browser while waiting for the site to be optimized for mobile devices!




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I share my computer/IP address with other players, what should I do?
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To avoid the deletion of these accounts, contact a moderator to inform them of the situation. Please provide them with the name of the concerned accounts. If accepted, the accounts will be added to a list of authorized multiple accounts.



/!\ A verification by the administrators, at any moment, may be necessary for certain accounts. Accounts on this list are not guaranteed to be saved. /!\




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What are cache and cookies? How do I empty them?
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Cache and Cookies

Cache and cookies are diverse pieces of information stored on your computer through your navigator while you browse the internet. They can often be the cause of different blockages or display issues in the game.



What is a cookie? A web cookie allows a user to establish your use of the internet. Cookies save data such as passwords, email addresses, etc...




• • • • •



What is a web cache? A cache is used for the temporary storage of web documents, pages and images.



• • • • •



When should I clear my cache and cookies? The cache and cookies can be emptied/cleared when you want. We suggest that you do this regularly, at least twice a month. To clear these elements, each navigator has its own method.

http://img15.hostingpics.net/pics/371776Appsgooglechromeicon.png Google Chromehttp://img15.hostingpics.net/pics/371776Appsgooglechromeicon.png

Visit this page for more information on clearing your cache, history and other browser data on Google Chrome.





http://cache.filehippo.com/img/ex/1929__ie9b_Icon.png Internet Explorer http://cache.filehippo.com/img/ex/1929__ie9b_Icon.png

Visit this page for more information on clearing your browsing history options on Internet Explorer.





http://domotique.cles-facil.fr/Mes_images_WEB/Opera.png Opera http://domotique.cles-facil.fr/Mes_images_WEB/Opera.png

Visit this page for more information on clearing your private data on Opera.



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*Note: On Firefox you must clear the cache and cookies separately.



Cookies:

Visit this page for more information.



Cache:

Visit this page for more information.



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How do I add someone to my Blacklist?
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To blacklist someone, go to their profile page.

In the player information section, you will find an icon with the name Blacklist (by hovering over with your mouse, you will see “add to my blacklist”).

You must then click on it and they will be added to your blacklist automatically.



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You can also go through the Messages area.



On the page "My contacts" do a search through "Find other players Username".



Once you have found the player, you will need to hover over their avatar icon to make the "add to my blacklist" option appear.




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