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#151 05/09/2021 at 22:47

Light Guard
Eleyon
Moderator & Leader of the XMen
Okumara
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Posts: 1 338

None of what you've stated are Bank outfits and as a result will be made available later in the year for events. You can Google Eldarya Bank Outfits and there will be several sites that show what are Bank Outfits/Pets and what are just Gold Coin exclusive.


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#152 05/10/2021 at 17:18

Obsidian Guard
Gongzhu
Young Recruit
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Posts: 14

Okumara wrote

None of what you've stated are Bank outfits and as a result will be made available later in the year for events. You can Google Eldarya Bank Outfits and there will be several sites that show what are Bank Outfits/Pets and what are just Gold Coin exclusive.


Awesome! Thank you so much!


Red rubies
Blue sapphires
Black onyx
Green Emeralds
~
Loyal Obsidian Guard, Valkyon, I acknowledge your strength and determination. Proudly sport the red gem of the Obsidian Guard, showering my enemies with compassion and the flames of justice.

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#153 05/10/2021 at 23:07

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Eleyon
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>> The Antique Shop will be made available until May 31st 11:59pm.


https://media.discordapp.net/attachments/786681519594536972/1010406187449188463/bha.png

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#154 05/12/2021 at 14:42

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katherinevox
Just Arrived
katherinevox
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Posts: 1

so despite the antique shop remaining open all month its impossible to get more coins through recharging? whats the point in extending the deadline then? just annoying. there were still things i was interested in.

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#155 05/12/2021 at 14:58

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Eleyon
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katherinevox wrote

so despite the antique shop remaining open all month its impossible to get more coins through recharging? whats the point in extending the deadline then? just annoying. there were still things i was interested in.


The main goal was always help the EU players build up their accounts after having to start from scratch. That is why the shop is staying open until the 31st to allow the EU players to rebuild their accounts because many most likely  needed more time. The promotion was just a nice way to allow not only them BUT non affected servers the opportunity to gain more AC to do with what you like and lasted for little under a month in which AC could've been bought.


https://media.discordapp.net/attachments/786681519594536972/1010406187449188463/bha.png

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#156 05/18/2021 at 09:23

Absynthe Guard
Fantasia
Alchemy Apprentice
Fantasia
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Posts: 16 696

http://dl.glitter-graphics.net/pub/3340/3340521ei674uqhwi.png

Um, sorry, but what happened to the Antique Shop? They said it would be open until the 31st, but I don't see it anywhere on shops where it used to be, and recharging didn't get me more shop coins. /static/img/forum/smilies/hmm.png


https://64.media.tumblr.com/f4f7d06660e5c0e77e3df9d082bb0e44/tumblr_ocgxq8SEau1rah7qto1_500.gif

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#157 05/18/2021 at 09:54

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Eleyon
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Okumara
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Posts: 1 338

The shop is very much still in its usual spot. An easy way to access it it to click the AC icon next to the other currencies. As stated above after the 9th there is no way to get more AC most likely because there was little under a month to get them, the shop was most likely only extended to give the EU players more time to get items in said shop and catch up on Season 1. If you check announcements it was only stated that the SHOP would stay not a AC promotion.


https://media.discordapp.net/attachments/786681519594536972/1010406187449188463/bha.png

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#158 05/18/2021 at 10:09

Absynthe Guard
Fantasia
Alchemy Apprentice
Fantasia
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Posts: 16 696

http://dl.glitter-graphics.net/pub/3340/3340521ei674uqhwi.png

So...here's the thing: I have no more antique coins, so there's no icon for me to click.
When I clicked the Antique Shop link from the first post of this thread though, here's what shows up for me:
https://i.imgur.com/YaG1BqY.png

Also, regarding the latter half of your comment ("If you check announcements it was only stated that the SHOP would stay not a AC promotion.)...I'm not sure I understand it, but that does mean that to buy things from the shop you can use GC or manna? /static/img/forum/smilies/hmm.png


https://64.media.tumblr.com/f4f7d06660e5c0e77e3df9d082bb0e44/tumblr_ocgxq8SEau1rah7qto1_500.gif

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#159 05/18/2021 at 10:25

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Eleyon
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Okumara
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I am not experiencing the first issue that is something you must send in a Support Ticket for. As for the latter half I'm saying the Shop was the only thing announced to stay open not the promotion. Whenever there is a Bank promotion there is a banner in the Bank, if there is no banner there is no promotion.

Once you run out of AC there is no way to acquire more as stated before. Of you cannot buy anything with the AC you have then you can't but anything, the Manna taking the place of AC ONLY applies to the dialogue of episodes as was stated in the FAQ.


https://media.discordapp.net/attachments/786681519594536972/1010406187449188463/bha.png

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#160 05/18/2021 at 10:30

Obsidian Guard
Amaelia
Champion of the Guard
Amaelia
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Posts: 41 166

https://i.imgur.com/uBluCTH.png?1

Fantasia wrote


Um, sorry, but what happened to the Antique Shop? They said it would be open until the 31st, but I don't see it anywhere on shops where it used to be, and recharging didn't get me more shop coins.

https://i.imgur.com/KXDtvm5.png?2

https://i.imgur.com/Ja6zYD6.pngIt's the same for me, too.https://i.imgur.com/miHqgNQ.png
I had maybe 7 antique coins yesterday, I could see the icon and the shop as well, but I can't access it anymore, it's gone (both the shop and the icon).

Regarding the AC promotion, I read that it wouldn't be available after May 9th, but only on Instagram a few days ago, because making a recharge didn't get me more antique coins anymore and I wanted to check why. I don't really check social media sites very often, that's why I wasn't aware of this earlier, which I find somewhat unfair. Yes, in their announcement here they didn't state it would stay, but they didn't say the opposite either, which led me (and I guess others as well) to believe it would still be available, since it was connected to the shop.

Edit: The banner was not visible for me when the promotion was still available and I made a recharge, that's why I didn't notice it after it ended. And 7 coins could have still been used for three dialogues in The Origins, so there was no reason for them to disappear.

https://i.imgur.com/nDSNphQ.png

Last edited by Amaelia (05/18/2021 at 10:45)


https://i.imgur.com/IIgixhg.jpg

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#161 05/18/2021 at 10:34

Absynthe Guard
Fantasia
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Posts: 16 696

Amaelia wrote

Fantasia wrote


Um, sorry, but what happened to the Antique Shop? They said it would be open until the 31st, but I don't see it anywhere on shops where it used to be, and recharging didn't get me more shop coins.


https://i.imgur.com/Ja6zYD6.pngIt's the same for me, too.https://i.imgur.com/miHqgNQ.png
I had maybe 7 antique coins yesterday, I could see the icon and the shop as well, but I can't access it anymore, it's gone (both the shop and the icon).

Regarding the AC promotion, I read that it wouldn't be available after May 9th, but only on Instagram a few days ago, because making a recharge didn't get me more antique coins anymore and I wanted to check why. I don't really check social media sites very often, that's why I wasn't aware of this earlier, which I find somewhat unfair. Yes, in their announcement here they didn't state it would stay, but they didn't say the opposite either, which led me (and I guess others as well) to believe it would still be available, since it was connected to the shop.



http://dl.glitter-graphics.net/pub/3340/3340521ei674uqhwi.png

Great Amaelia, thanks for confirming!

Okay, so since this clearly isn't a problem just for me, could we report it to the Game Team? Because if it isn't only for me and it's a website-wide problem, a Support Ticket isn't going to help things. /static/img/forum/smilies/hmm.png


https://64.media.tumblr.com/f4f7d06660e5c0e77e3df9d082bb0e44/tumblr_ocgxq8SEau1rah7qto1_500.gif

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#162 05/18/2021 at 10:40

Obsidian Guard
Amaelia
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Amaelia
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https://i.imgur.com/uBluCTH.png?1

https://i.imgur.com/KXDtvm5.png?2

https://i.imgur.com/Ja6zYD6.pngI just checked my Hungarian account, I don't have this issue there, I still have some coins and I can see the shop, too.https://i.imgur.com/miHqgNQ.png

https://i.imgur.com/nDSNphQ.png


https://i.imgur.com/IIgixhg.jpg

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#163 05/18/2021 at 11:12

Light Guard
Eleyon
Moderator & Leader of the XMen
Okumara
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Posts: 1 338

The shop may not be available if you no longer have enough AC so I would wait to see if players who have a considerable amount of AC left not gaining access to shop before anything is reported. Also please note that the Event starts tomorrow so Support will be busier than it already is.


https://media.discordapp.net/attachments/786681519594536972/1010406187449188463/bha.png

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#164 05/18/2021 at 12:09

Obsidian Guard
Amaelia
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Amaelia
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Posts: 41 166

https://i.imgur.com/uBluCTH.png?1

Okumara wrote

The shop may not be available if you no longer have enough AC so I would wait to see if players who have a considerable amount of AC left not gaining access to shop before anything is reported.

https://i.imgur.com/KXDtvm5.png?2

https://i.imgur.com/Ja6zYD6.pngThis crossed my mind, but it only explains why @Fantasia and I can't see the shop.https://i.imgur.com/miHqgNQ.png
7 coins can still be used for three dialogues in The Origins, so I don't see why did they disappear, too. Also, I had 7 coins in the past few days, but I could still see the shop. This issue occurred only today. I wasn't planning on reporting the problem, because I don't really care about those 7 coins, there wasn't much I could have done with them, it was just strange to see this happen out of the blue. Hopefully, others don't have major issues, because there's not much time left to fix the problem before the shop closes, and as you said, the team will be flooded from tomorrow.

https://i.imgur.com/nDSNphQ.png


https://i.imgur.com/IIgixhg.jpg

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#165 05/19/2021 at 17:35

Absynthe Guard
My_Lady
Just Arrived
My_Lady
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Posts: 3

Aw, am I too late to get the Antique Coins?

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#166 05/19/2021 at 17:45

Obsidian Guard
Amaelia
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Amaelia
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https://i.imgur.com/uBluCTH.png?1

My_Lady wrote

Aw, am I too late to get the Antique Coins?

https://i.imgur.com/KXDtvm5.png?2

https://i.imgur.com/Ja6zYD6.pngI'm afraid you are.https://i.imgur.com/miHqgNQ.png
The promotion ended on the 9th of May, only those who were here before that time can see the shop and use up their remaining coins.

https://i.imgur.com/nDSNphQ.png


https://i.imgur.com/IIgixhg.jpg

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#167 05/19/2021 at 17:48

Absynthe Guard
My_Lady
Just Arrived
My_Lady
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Posts: 3

Amaelia wrote

My_Lady wrote

Aw, am I too late to get the Antique Coins?


https://i.imgur.com/Ja6zYD6.pngI'm afraid you are.https://i.imgur.com/miHqgNQ.png
The promotion ended on the 9th of May, only those who were here before that time can see the shop and use up their remaining coins.


Even though it was made available until the 31st? /static/img/forum/smilies/hmm.png

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#168 05/19/2021 at 18:19

Obsidian Guard
Amaelia
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Amaelia
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https://i.imgur.com/uBluCTH.png?1

My_Lady wrote


Even though it was made available until the 31st?

https://i.imgur.com/KXDtvm5.png?2

https://i.imgur.com/Ja6zYD6.pngOnly the shop is open until then, everything else ended on the 9th.https://i.imgur.com/miHqgNQ.png

Players who registered after the 9th of May didn't receive antique coins and they can't see the shop either. Recharging doesn't give more antique coins anymore. Those who still have some coins left can still spend them until the 31st.

https://i.imgur.com/nDSNphQ.png

Last edited by Amaelia (05/19/2021 at 18:20)


https://i.imgur.com/IIgixhg.jpg

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#169 05/19/2021 at 23:06

Absynthe Guard
My_Lady
Just Arrived
My_Lady
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Posts: 3

Amaelia wrote

My_Lady wrote


Even though it was made available until the 31st?


https://i.imgur.com/Ja6zYD6.pngOnly the shop is open until then, everything else ended on the 9th.https://i.imgur.com/miHqgNQ.png

Players who registered after the 9th of May didn't receive antique coins and they can't see the shop either. Recharging doesn't give more antique coins anymore. Those who still have some coins left can still spend them until the 31st.


Okay, thank you!

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#170 05/31/2021 at 11:21

Obsidian Guard
Amaelia
Champion of the Guard
Amaelia
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Posts: 41 166

https://i.imgur.com/uBluCTH.png?1

https://i.imgur.com/KXDtvm5.png?2

https://i.imgur.com/Ja6zYD6.pngNot sure if there's been more info on this, but I write my opinion/question here.https://i.imgur.com/miHqgNQ.png

As we already know, the Antique Shop will remain open for an unspecified amount of time so that players on the EU servers can still use the shop after they get reimbursed for their previous recharges. This is perfectly fine, and I agree with it. What bugs me a little is that many players (even on the EU servers) have already spent most of their coins and they can't get more since May 9th and they can only spend the ones they have left (if they have any). Many players had already spent most or all of their coins before May 9th as it was said that the shop would close on that day. But it didn't happen and the team said not so long before that date that all the event items would be available during future events. But we didn't know this from the very beginning, and we couldn't take this into consideration at first when we were shopping. After we had been given this information, I tried buying only the items I wouldn't be able to get later, but I ran out of coins and there was no way to get more after May 9th, so I couldn't get everything I had wished for. And I believe I'm not the only one.

I already got reimbursed for my recharges on the Hungarian server (it was before they announced the Antique shop would remain open after the end of May), and there are still some items I would have liked to get there as well, but I can't, because I don't have any more coins and I can't get more.

I understand that the Antique shop was made primarily for the EU servers, but there are players there as well, who would like to get some more things, but they can't anymore snice they spent all their coins and either got reimbursed or they can't get reimbursed. And we couldn't foresee all of this at the beginning, we didn't know how long the shop would be open as the date changed (twice) during the time it's been open, or how to use the coins we had, because we were given the information in little pieces at a time, and we thought if we waited we would have been running out of time.

My question is, since the shop will be open for an unspecified amount of time, why don't they bring back the AC bags for recharges even for just a week or two? It would be profitable for them as there are players on the US and BR servers, as well as on the EU servers now, who might still want to get more coins and would be willing to pay for the recharges.

https://i.imgur.com/nDSNphQ.png

Last edited by Amaelia (05/31/2021 at 11:28)


https://i.imgur.com/IIgixhg.jpg

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