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#1 03/15/2021 at 05:06

Light Guard
Eldarya
Oracle
Eldarya
...
Posts: 322

March 15, 2021 wrote



Hello Guardians,

We are currently experiencing an issue with our European servers.
A major fire was declared on the morning of Tuesday, March 10 at the site of our host's datacenter in Strasbourg, France (OVH).

We are sending them our support and are working together with their teams to get everything back to normal as quickly as possible.

For more information, don't hesitate to visit the Beemoov Instagram page or the games' Facebook pages!
Updates as we have them will be posted there.

Thank you for your understanding and patience!



March 16, 2021 wrote



Hello Guardians,

After the most recent exchanges with our partner OVH, we will have more specific information around March 22.

We know that this news isn’t what you had hoped for, and we are keeping all our wings crossed for the game to return.

For the few guardians that are asking why the Portuguese and English versions are not impacted: the servers for these two versions are not located in Strasbourg, France. Their servers were not victims of the fire, and are operational.

For more information, don't hesitate to visit the Beemoov Instagram page or the games' Facebook pages! Updates as we have them will be posted there.

Take care and thank you for your support!



March 22, 2021 wrote



Hello Guardians!

Here is the most recent information received by our provider.
On Friday, March 19, OVH encountered an on-site technical problem (smoke in a battery room) and therefore had to adapt its schedule for Eldarya Europe. The teams are waiting for new information and are keeping their fingers crossed.

Concerning episode 4 of A New Era, we understand your disappointment and your desire to discover more about this mission in the mountains! Today, our main objective is to move forward with Eldarya Europe. We will communicate about episode 4 as soon as possible.

Thank you for your patience, understanding and support.

Have a nice day on Eldarya!
 

Last edited by Eldarya (03/22/2021 at 11:03)

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#2 03/15/2021 at 08:20

Shadow Guard
cadibug34
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cadibug34
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Posts: 30

Wow, I hope everyone is okay! I wonder how the fire orginally happened.


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#3 03/15/2021 at 10:33

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BewareBabe2003
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I hope everything is ok, i heard that italy and france are shutting down the country again because of another covid-19 wave

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#4 03/15/2021 at 11:19

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Ciryatan
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Ciryatan
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Posts: 14

BewareBabe2003 wrote

I hope everything is ok, i heard that italy and france are shutting down the country again because of another covid-19 wave

Well,yeah,here in Italy English variation of the covid has arrived but the sanitary system is doing everything it could.
Btw,the european servers has been inactive for some days but now the situation (I think) is getting better, so finger crossed for the people close to this sudden fire!


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#5 03/15/2021 at 11:29

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Ria_Lynn
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Hope everyone is okay! /static/img/forum/smilies/sad.png


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#6 03/15/2021 at 12:03

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FireRose123
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FireRose123
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Posts: 12

I really hope everything is alright, but what's going to happen to the accounts on the European server since they shut down? From the US I believe we can't access any of the European severs.

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#7 03/15/2021 at 12:09

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Cacturina
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This is terrible. Hope the fire will be fixed soon. Best wishes and hopes for the best over there!


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#8 03/15/2021 at 12:12

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Sangho
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Sangho
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I admit that i'm from the French version and kind of "migrated" here to see if things continued on or so, hope you best of luck and wishes to find the data or at least some parts of them <3



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#9 03/15/2021 at 13:11

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I'm so sad, I miss Eldarya a lot (I'm from the Italian server).
Fortunately no one was injured in the fire and this is the most important thing.
I read the latest news from Beemoov's Instagram and I really hope there hasn't been some serious data loss...   I'm a little worried for my main account.


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#10 03/15/2021 at 13:59

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talice
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talice
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Oh no! Hope that everyone's okey ♥

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#11 03/15/2021 at 14:12

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Derya
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Derya
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I'm from Germany, so my main account is on the German version and I'm also very worried. It would be so sad to lose everything I bought and collected in the past 4 years /static/img/forum/smilies/hmm.png


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#12 03/15/2021 at 15:57

Absynthe Guard
Symphony
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Symphony
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Posts: 14

Oh no!  I hope everything is okay!!

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#13 03/15/2021 at 16:05

Shadow Guard
Enaya
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I’ve been playing on the french server since the beginning. That’s more than 6 years now…
I’m glad that no one got hurt by the fire, but sadly it doesn’t look good for the data /static/img/forum/smilies/sad.png
According to beemoov's latest infos, the server with the Eldarya data was damaged pretty badly by the fire and the chances to recover it are low. I just hope beemoov can come up with a solution if all our accounts are really gone... q_q

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#14 03/15/2021 at 20:56

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Krysttal
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I hope that the information from the servers can be recovered, I am from the Spanish server and I have been nervous for the last week about the idea of losing the account in which I have been playing since 2016, but unfortunately the information at the moment is not very encouraging...  /static/img/forum/smilies/sad.png


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#15 03/15/2021 at 23:31

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Kathy02
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Oh no!
Hope there wasn't Major injuries and everyone is alright.
Wish them  the best and that the Accounts can be fixed !

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#16 03/16/2021 at 00:17

Absynthe Guard
Samarel
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Samarel
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Posts: 7 900





  The incident has made me very nervous and I have been through several ups and downs in the last few days. 



Sorry for the sentimentality, I can't vent on my server.



Last edited by Samarel (03/16/2021 at 00:20)

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#17 03/16/2021 at 04:22

Obsidian Guard
Minah
Soldier of the Guard
Minah
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Posts: 600

Wasn't the latest news problems with backup or something?
It seems players might lose all their progress on the European servers. At least that's what I got from the posts on the Facebook pages of the other versions.
It's just a game but it will be a huge hit for me when it comes to my French account.

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#18 03/16/2021 at 11:43

Light Guard
Eldarya
Oracle
Eldarya
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Posts: 322

*


Hello Guardians,

After the most recent exchanges with our partner OVH, we will have more specific information around March 22.

We know that this news isn’t what you had hoped for, and we are keeping all our wings crossed for the game to return.

For the few guardians that are asking why the Portuguese and English versions are not impacted: the servers for these two versions are not located in Strasbourg, France. Their servers were not victims of the fire, and are operational.

Take care and thank you for your support

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#19 03/16/2021 at 11:47

Shadow Guard
HeartKiller
Soldier of the Guard
HeartKiller
...
Posts: 564

With lost data, I'm just expecting losing progress of the days before the fire (that could be a bit annoying if you did a lot the week before that). But is me, being optimistic (or naive) since I don't know the whole picture of the damage. I still think we shouldn't worry without knowing more details.


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#20 03/16/2021 at 17:52

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Gataskat
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I am from the European server (Spain) I hope they fix it soon please.


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#21 03/17/2021 at 08:07

Shadow Guard
Merody
Soldier of the Guard
Merody
...
Posts: 475

I am from european serwer. I'm glad that no one was hurt in the fire.

But it Is really worrying that we can lost data and all the stuff from our accounts.

Maybe there won't be even any proofs that we had account?
I dont know how it works, so I have no idea what outcome to expect.

But honestly, if I would need start everything from the beginning, then I will just quit eldarya.

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#22 03/17/2021 at 11:07

Shadow Guard
Enaya
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Enaya
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They said on facebook that the backups were at least partly stored in SBG2. That's the building that was completely destroyed by the fire. But I still hope with all my heart that someone will find a working backup.

Stay strong! I know we can get through this together <3

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#23 03/17/2021 at 17:36

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lyliannalove
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Hope everything is okay!  /static/img/forum/smilies/smile.png

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#24 03/18/2021 at 03:59

Shadow Guard
Lu-lu
Rookie
Lu-lu
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Posts: 148

I'm sorry to hear such bad news, but hearing there were no fatalities is good. Servers and accounts can be remade, lives cannot. May everything go much smoother than expected when dealing with recovery and fixes.


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#25 03/22/2021 at 11:03

Light Guard
Eldarya
Oracle
Eldarya
...
Posts: 322


Hello Guardians!

Here is the most recent information received by our provider.
On Friday, March 19, OVH encountered an on-site technical problem (smoke in a battery room) and therefore had to adapt its schedule for Eldarya Europe. The teams are waiting for new information and are keeping their fingers crossed.

Concerning episode 4 of A New Era, we understand your disappointment and your desire to discover more about this mission in the mountains! Today, our main objective is to move forward with Eldarya Europe. We will communicate about episode 4 as soon as possible.

Thank you for your patience, understanding and support.

Have a nice day on Eldarya!

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