It can happen that certain transactions take longer to be credited to your account. The waiting time may be affected by an overload in the games' servers, or by a problem on the side of the payment provider.
If you have not received the items you purchased after 30 minutes or 1 hour, try logging-out of your account and then logging back in to see if it is a display problem.
After you have done this and you still don't see your purchased items, please contact support at Beemov by using the form at the bottom of the page.
Upon receipt of your request, our dedicated support team will respond to you as quickly as possible.
If you would like to include an image, please add an image link to your message, as the Beemoov support team cannot process attachments.